Privacy Policy
Last updated: 14 September 2026
VioletGem respects your privacy and aims to be clear about how personal information is collected and used when you visit violetgem.com or contact us through the website.
This Privacy Policy explains what information we may collect, why we collect it, how it may be processed, and the choices and rights available to you.
1. Who we are
VioletGem is a software engineering studio providing commerce, product engineering, and AI and automation services.
For the purposes of applicable data protection law, the data controller responsible for this website is:
VioletGem
Email: [email protected]
You can also contact us through the contact form on this website.
2. Information we collect
Information you provide to us
When you use the contact form, we may collect:
- your name
- your email address
- the contents of your message
- any other information you choose to include in your message
Please do not send sensitive personal information through the contact form unless it is genuinely necessary.
Technical information
When you visit the website, our hosting, infrastructure, and security providers may automatically process technical information required to deliver and protect the website.
This may include your IP address, browser and device information, requested pages, timestamps, referring pages, and information relating to security or error detection.
This information is generally used to operate the website, diagnose technical problems, prevent abuse, and maintain security.
3. How we use your information
We may use personal information to respond to enquiries, discuss potential projects, provide information you have requested, maintain the security and reliability of the website, prevent spam and automated abuse, troubleshoot technical problems, and comply with applicable legal obligations.
We do not sell personal information.
We do not use information submitted through the contact form for unrelated advertising or behavioural profiling.
4. Legal bases for processing
Where the General Data Protection Regulation (GDPR), UK GDPR, or similar laws apply, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include taking steps at your request before entering into a contract, our legitimate interests in responding to business enquiries and operating a secure website, complying with legal obligations, or your consent where consent is specifically requested.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Contact form
When you submit the website contact form, your name, email address, message, and related submission information are sent through VioletGem’s website infrastructure to our WordPress-based Contact Form 7 integration.
The information may then be transmitted by email so that we can review and respond to your enquiry.
We use the information submitted through the form only for handling your enquiry, related communications, legitimate business administration, security, and legal requirements.
6. Cloudflare Turnstile
The contact form uses Cloudflare Turnstile to help distinguish legitimate visitors from automated or abusive traffic.
Turnstile may process technical information about your browser, device, network connection, and interaction with the security challenge in order to determine whether a request appears legitimate.
Cloudflare states that Turnstile does not access, store, or transmit the contents of your form entries as part of this security process.
Information processed by Cloudflare is subject to Cloudflare’s applicable privacy terms, including its Turnstile Privacy Addendum.
7. Cookies and similar technologies
VioletGem does not intentionally use cookies for advertising or behavioural profiling.
The website and its infrastructure or security providers may use cookies, local storage, or similar technical mechanisms where they are necessary for website functionality, security, fraud prevention, or abuse protection.
For example, Cloudflare security services may use technical browser data and, depending on their configuration, security-related cookies.
If VioletGem introduces analytics, advertising, or other non-essential tracking technologies in the future, this Privacy Policy and any required consent mechanisms will be updated accordingly.
8. Service providers and sharing
We may use third-party service providers to operate the website and handle communications. Depending on the service involved, these providers may process personal information on our behalf.
These may include website hosting and infrastructure providers, WordPress and associated website infrastructure, email providers, Cloudflare for website and form security, and professional or technical service providers where access is reasonably necessary.
We may also disclose information where required by law, regulation, legal process, or a valid request from a competent authority, or where reasonably necessary to protect our rights, systems, users, or others.
We do not sell or rent personal information to third parties.
9. International data transfers
Some service providers used to operate the website may process information in countries other than the country in which you are located.
Where applicable data protection law requires additional safeguards for international transfers, we take reasonable steps to use providers and transfer mechanisms designed to provide appropriate protection for personal information.
10. Data retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Contact enquiries and related correspondence may be retained while we communicate with you and afterwards where reasonably necessary for business administration, record keeping, dispute resolution, security, or legal obligations.
Technical and security information may be retained for shorter or longer periods depending on the operational and security requirements of the relevant infrastructure provider.
When information is no longer reasonably required, it may be deleted or anonymised.
11. Data security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, network, email system, or method of electronic storage can be guaranteed to be completely secure.
12. Your privacy rights
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.
These may include the right to request access to personal information we hold about you, correct inaccurate information, request deletion, restrict or object to certain processing, request a portable copy of certain information, and withdraw consent where processing is based on consent.
You may exercise applicable rights by contacting us using the details provided in this policy.
We may need to verify your identity before completing certain requests.
If GDPR or UK GDPR applies to you, you may also have the right to lodge a complaint with the data protection authority responsible for your country or region.
13. Third-party websites
The VioletGem website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information to them.
14. Children’s privacy
This website and VioletGem’s services are intended for business and professional audiences and are not directed at children.
We do not knowingly seek to collect personal information from children through the website.
15. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, our services, the technologies we use, or applicable legal requirements.
When we make changes, the updated version will be published on this page and the “Last updated” date will be revised.
16. Contact us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise an applicable privacy right, contact:
VioletGem
Email: [email protected]
You may also contact us through the contact form on violetgem.com.